Best Practices Spotlight: MUSC Nurse Partnership Survey 

At MUSC, the Nurse Engagement team identified an opportunity to improve nurse satisfaction by identifying key dissatisfiers to workflow through a Nurse Partnership Questionnaire.

Clinical Caregiver Pain Points:

• Soiled tray pickup
• Wait times on the phone related to tray inaccuracy or no tray
• Time-consuming escalation process
• After hours and weekend meal options for late shift caregivers
• Nourishment room process and stock

The Solution:

To identify and address key dissatisfiers, the Nurse Engagement team developed a Nurse Partnership Questionnaire and Action Plan, collaborating with on-site clinical caregivers on areas of improvement. Associated outcomes included an improved tray accuracy process, a significant improvement in the
soiled-tray process, and an increase in monitoring volume. 

"An engaged and supported workforce promotes quality, safety, and the overall experience. We are on the journey with our clinical caregivers to listen, to learn, and to collaborate towards positive outcomes for everyone."
- Aundrea Mills, Chief Nursing Officer, Compass One Healthcare

Results:

Improve Order Accuracy

99.58% accuracy (FY2024-August 2024 from MHC Acuity)

Improved Tray Retrieval Process

50% reduction in calls from nursing regarding soiled tray pick up (7/23-7/24)

Improved Tray Delivery Times

17.65% improvement in tray delivery times (7/23-7/24)